Compuprint SP40plus User Manual download pdf (Page 41)

User Manual

MAN10239-01 36

Error Handling

There are two types of error:

o Recoverable errors

o Not-recoverable errors

Recoverable errors

When an error of this kind occurs:

1. The printer is disabled with the ST1 and ST2 led flashing and the printer sounds a beeps.

2. With operator panel with display, the following messages will be displayed; the first line indicates the

error, while the second line gives more details concerning the error conditions.

Press always the READY key to reset the error condition

Recoverable error message description

Upper line message

Lower line message

Indication Solution

RIBBON BROKEN

REPLACE RIBBON

The ribbon cartridge installed

is not genuine or it is wrongly

installed.

Verify if the ribbon cartridge is a Compuprint

genuine one.

Check that the ribbon is correctly inserted

See “Installing the Ribbon Cartridge”.

RIBBON NEAR END

The ribbon cartridge installed

is near its end of life (500.000

characters to be printed)

Prepare a new Compuprint genuine ribbon

cartridge.

See “Installing the Ribbon Cartridge”.

RIBBON EXHAUST.

REPLACE RIBBON

The ribbon cartridge installed

has reached the 105% of the

its nominal life.

Install a new Compuprint genuine ribbon

cartridge.

See “Installing the Ribbon Cartridge”.

CARRIAGE ERROR

The carriage movement has

been stopped during printing

causing print integrity.

Check for carriage free movement.

PAPER JAM

REMOVE PAPER

A paper jam error condition

occurs in the paper path.

Check the paper path and remove the

jammed paper.

RS232 FAILURE

DATA LOST

A buffer overflow condition

occurred for the serial

interface.

Check the RS232 parameters.

Check the interface cable.

RS232 FAILURE

DSR SIGNAL FLT

The DSR signal is not

connected to the printer and

is not ready for data transfer.

Check the interface cable connection.

RS232 FAILURE

GENERIC ERROR

A generic error on the serial

interface.

Check the RS232 parameters.

Check the interface cable.

Check the interface cable connection.

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Compuprint SP40plus User Manual Page 41

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