Compuprint 4247-X03 User Manual download pdf (Page 176)

1: The forms do not stack correctly on the table behind the printer.

Solution: Use the recommended table size (see Appendix A, “Printer

specifications,” on page 165).

Note: Up to 101.6 mm (4 in.) of forms may stack on the table behind the

printer without decreasing the ability of the forms to stack correctly.

2: The forms do not stack correctly in the output rack on the table.

Solution: Check for obstructions to the forms path (cables, cords, or other

items). If you find an obstruction, remove or relocate it.

3: The forms do not meet specifications.

Solution: The forms may be outside nominal specifications (see Chapter 18,

“Supplies, optional features, and maintenance,” on page 145).

4: The forms contain excessive moisture.

Solution: Store the forms in a cool, dry place before using them or leave in

the printer for 24 hours.

Note: Forms stack best when the forms are 203.2 to 304.8 mm (8 to 12 in.)

long. If the forms length is outside this range, operator assistance

may be needed.

5: Forms are too dry.

Solution: Condition the forms for 24 hours or more at the manufacturer

recommended temperature and humidity settings.

Problem: Characters are off registration

1: The first print position is adjusted incorrectly.

Solution: Check your settings for the left margin, tear position, and the

paper load position (see Appendix A, “Printer specifications,” on page 165).

Print quality and ribbon problems

Problem: Unreadable characters

1: The ribbon is dry or worn.

Solution: Check the ribbon and replace it if it is dry or worn.

2: The Automatic Forms Thickness Adjustment (AFTA) setting for the paper

source you are using needs to be decreased. Paper must be loaded for this

adjustment to be effective.

Solution: See the procedure for adjusting the forms thickness setting

through the operator panel (see Chapter 9, “Printer adjustments,” on page

115).

3: Poor quality multiple-part forms.

Solution: Try new forms (Fast Draft)

4: Bidirectional adjustment needs to be made.

Solution: See the procedure for setting the bidirectional adjustment (see

“Bidirectional Adjustment” on page 120).

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Compuprint 4247-X03 User Manual Page 176