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Compuprint 9060LA User Manual Page 146

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142
Printing Problems and Solutions
Symptoms Possible Cause Action/Resolution
Ribbon cartridge is not
installed.
Install the ribbon cartridge. See Step 2 in the
Quick Reference Guide
.
Printer not printing.
Print head carriage
moves.
Ribbon is not properly
installed.
Reinstall or readjust the ribbon cartridge
properly. See Step 2 in the
Quick Reference
Guide
.
Print head is not close
enough to the paper.
Check the PRINT GAP Option setting in Set-Up.
See "
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If the PRINT GAP Option is set to Auto.
adjust., check the AUTO. GAP OFFSET Option
setting in Set-Up. See "
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Poor print quality. Paper type is not correct. Use paper conforming to the paper
specifications. See "
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Ribbon cartridge type is not
correct.
Use a ribbon cartridge. See "Supplies and
Options Order Numbers" in the
Quick Reference
Guide
.
Ribbon is not properly
installed.
Reinstall or readjust the ribbon cartridge
properly. See Step 2 in the
Quick Reference
Guide
.
Ribbon is worn or defective.
Replace the ribbon cartridge. See "
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Ribbon is jammed. Turn the ribbon feed knob to release the ribbon.
If the ribbon feed is stuck, replace the ribbon
cartridge. See "
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Print head is not properly
set (print head is too close or
too far).
Check the PRINT GAP Option setting in Set-Up.
See "
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